An introduction from Mark Hope
Assess every employee
Attending a class is a start; being able to use the lesson is what matters. We include knowledge checks and practical scenarios for every participating employee and identify where coaching or another attempt would help.
— Mark Hope
What this means for your business
Check every participating employee’s knowledge and practical application against your standards.
What we work through together
- Every participating employee completes agreed knowledge checks and service scenarios.
- Assess demonstrated skills against the criteria agreed with the business.
- Report training results and recommend coaching and reassessment where needed.
Start with the work you need
We agree the scope, deliverables, responsibilities, and fee before work begins. Tell us about your business and we will work out a useful starting point together.
Part of the secret shopper & company culture program
A human assessment, an analytical report from Annie’s AI team, and recommendations for practical training and classes.
See the Whole Program