An introduction from Mark Hope
Follow-up culture check
I want us to check whether training has changed the customer experience. We can agree on a follow-up human visit, compare it with the earlier observations, and decide what needs more attention.
— Mark Hope
What this means for your business
Arrange another human check to see whether the training is improving the customer experience.
What we work through together
- Agree when and how a follow-up human check will take place.
- Compare the new observations with the original service and culture standards.
- Update the recommendations based on what improved and what remains unresolved.
Start with the work you need
We agree the scope, deliverables, responsibilities, and fee before work begins. Tell us about your business and we will work out a useful starting point together.
Part of the secret shopper & company culture program
A human assessment, an analytical report from Annie’s AI team, and recommendations for practical training and classes.
See the Whole Program