An introduction from Mark Hope
Human secret shopper visit
A human being will experience your business as a customer. I want that visit to double-check how your company culture shows up in real interactions, using the situations and standards we agree in advance.
— Mark Hope
What this means for your business
A human shopper double-checks how your company culture appears in real customer interactions.
What we work through together
- A human shopper makes the agreed visit, call, or inquiry.
- Record observable examples: greeting, listening, teamwork, handoffs, and issue handling.
- Compare the experience with the agreed standards; distinguish observations from interpretation.
Start with the work you need
We agree the scope, deliverables, responsibilities, and fee before work begins. Tell us about your business and we will work out a useful starting point together.
Part of the secret shopper & company culture program
A human assessment, an analytical report from Annie’s AI team, and recommendations for practical training and classes.
See the Whole Program