An introduction from Mark Hope
Train in our classroom
Training should grow out of what people need to do differently. We use the agreed findings to recommend classes and practice activities, then agree which sessions to deliver in our classroom.
— Mark Hope

What this means for your business
Turn agreed recommendations into classroom lessons, practical exercises, and coaching for your team.
What we work through together
- Translate agreed findings into lesson topics and practical customer scenarios.
- Agree the class content, participating staff, schedule, and fee.
- Deliver classroom training with practice and feedback tied to your standards.
Start with the work you need
We agree the scope, deliverables, responsibilities, and fee before work begins. Tell us about your business and we will work out a useful starting point together.
Part of the secret shopper & company culture program
A human assessment, an analytical report from Annie’s AI team, and recommendations for practical training and classes.
See the Whole Program